Account Manager
Full Time • Du Bois
Responsive recruiter
Benefits:
- Free uniforms
- Dental insurance
- Health insurance
- Paid time off
Our rapidly growing third party logistics (3PL) company is seeking an Account Manager for our Dubois, PA location.
The Account Manager is responsible for supporting the needs of clients and assisting in special requests from those clients. This role would serve as liaison between our clients and the facility, while promoting and maintaining positive customer relationships. The Account Manager also works closely with internal teams to coordinate services, proactively address concerns, and promote strong, long-term customer relationships through consistent, high-quality support.
ESSENTIAL FUNCTIONS:
- Understand customer needs and explain to them the benefits of our client services
- Work with our warehouse team to onboard customers meeting their specific service needs in the ways of space, storage, and handling to provide a seamless experience
- Monitor, interpret, and follow-up on freight shipments scheduled for clients
- Handle queries and solve problems regarding order status, late shipments, billing concerns, stocking problems, etc.
- Assist in examining claims, order replacements, process enhancements
NON-ESSENTIAL FUNCTIONS:
- Perform sorting and filing
- Perform other job responsibilities, as necessary and/or assigned
PHYSICAL/OTHER REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Ability to move 25+ pounds
- Comfortable with a hybrid work schedule (in-person and remote)
- Work with computers for most of the day (looking into the screen and performing data entry/computer keyboarding)
- Ability to work in a warehouse environment where temperature is affected by weather conditions
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
- Minimum two (2) years’ experience/background in a customer service/support role
- Outstanding interpersonal and service orientation skills
- Assertiveness
- Working knowledge of distribution processes
- Excellent communications, analytical and problem-solving skills
- Strong attention to detail and follow-through
- Experience presenting in front of teams and senior level management
- Proficiency with Excel and database software, including Shopify
- 3PL, supply chain or contract manufacturing company experience preferred
Equal Opportunity Employer
Job Type: Full-time
Schedule:
- Monday to Friday 9AM-5PM
Supplemental Pay:
- Bonus opportunities
Work Location: 215 Beaver Drive DuBois, PA 15801
Compensation: $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Mountainy, we believe in creating opportunities — for our clients, for our partners, and most importantly, for our people.
Joining Mountainy means becoming part of a team built on integrity, fueled by a client-first mindset, driven with grit, and inspired to innovate every day. We don’t just talk about our values — we live them. Here, honesty, teamwork, and trust form the foundation of everything we do, empowering each team member to grow personally and professionally.
We’re not just a company; we’re a community. Mountainy is a place where your ideas are heard, your hard work is recognized, and your creativity is celebrated. Whether you’re tackling tough challenges, helping clients succeed, or pushing boundaries to innovate new solutions, you’ll find a supportive, collaborative environment that encourages you to do your best work — and have fun while doing it.
If you're ready to build your career in a place that values your contributions, fosters your growth, and challenges you to rise higher, Mountainy is the place for you.
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