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Client Service Rep Mountainy - Phoenix AZ

Client Service Rep

Full Time • Mountainy - Phoenix AZ
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Account Manager – (3PL)
Location: 14555 W. Yuma Rd. #145, Goodyear, AZ 85338
Schedule: Monday–Friday, 9:00 AM–5:30 PM
Pay: $20/hour, depending on experience
PTO: 7 days per year
Job Type: Full-time, Permanent Position

Our rapidly growing third‑party logistics (3PL) company is looking for a reliable, detail‑oriented Client Service Rep to join our Goodyear, AZ team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service. You’ll split your time between office responsibilities and hands‑on work in the warehouse, giving you a full understanding of our operations and the customers you support.

What You’ll Do

  • Support and manage client accounts by serving as the primary point of contact for customer needs, questions, and special requests
  • Provide high‑level customer service through online chats, email communication, and phone support
  • Create, update, modify, and cancel orders with accuracy and urgency
  • Track shipments and monitor order progress to ensure timely delivery and proactive communication
  • Collaborate with warehouse staff to onboard new customers and ensure their storage, space, and handling needs are met
  • Resolve issues related to billing, late shipments, inventory discrepancies, or claims
  • Perform administrative tasks including sorting, filing, and data entry
  • Assist with process improvements and support internal teams as needed
What You Bring

  • At least 2 years of customer service or support experience
  • Strong communication and interpersonal skills with a professional, service‑oriented approach
  • Ability to work in both office and warehouse environments
  • Comfort lifting 25+ pounds as needed
  • Experience with distribution or warehouse processes preferred
  • Shopify experience is a plus
  • Strong attention to detail, follow‑through, and problem‑solving ability
  • Confidence presenting information to teams or leadership
  • 3PL, supply chain, or contract manufacturing experience is a bonus
Work Environment

  • Hybrid-style role involving office work and warehouse tasks
  • Warehouse temperatures vary with weather
  • Computer-based work for most of the day
Why Join Us

  • Bonus opportunities
  • Growing company with room to advance
  • Supportive team environment
  • Equal Opportunity Employer
Compensation: $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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